Makayla Gendrolis
Spring Hill,TN
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Excels in team collaboration and regulatory compliance, significantly improving service efficiency. Demonstrates strong communication and conflict resolution skills ensuring smooth operations and positive outcomes.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Kroger Pharmacy
04.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
CVS Pharmacy
11.2019 - 04.2021
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medication daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
Shift Leader
Culver's Restaurant
08.2016 - 11.2019
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT05.2026
Associate of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05.2023
Skills
- Team Collaboration
- Regulatory Compliance
- Problem-solving skills
- Conflict Resolution
- Strong verbal and written communication
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Pharmacy Technician
Kroger Pharmacy
04.2021 - Current
Pharmacy Technician
CVS Pharmacy
11.2019 - 04.2021
Shift Leader
Culver's Restaurant
08.2016 - 11.2019
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Psychology
Middle Tennessee State University
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