Makayla Gleason
Moore,OK
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and office management roles as well. Diligent and detail-oriented with proven history in successful team management & customer relations. Active listener who is willing to learn and obtain knowledge from fellow team members.
Overview
5
5
years of professional experience
Work History
Optometric Technician
Pearle Vision
Norman, OK
02.2023 - Current
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Scheduled appointments for patients according to their needs and preferences.
- Contacted insurance companies to verify coverage information prior to treatment.
- Prepared invoices for services rendered and collected payments from patients.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
Sales Manager
Rue 21
Midwest City , OK
02.2022 - 02.2023
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Created and presented monthly reports to management on sales performance.
- Maintained accurate records of all transactions between customers and company representatives.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Optometric Technician
Tinker Air Force Base
Midwest City, OK
04.2019 - 02.2022
- Prepared invoices for services rendered and collected payments from patients.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Documented patient care by charting patient condition and treatment in records.
- Maintained patient flow throughout facility, promoting efficient overall operations.
- Managed and maintained patient records, ensuring compliance with healthcare regulations.
- Utilized electronic health record systems for accurate patient data management.
- Conducted inventory management for optical frames, lenses, and contact lens supplies.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
Education
Associate of Applied Science - Criminal Justice
Rose State College
Oklahoma City, OK12-2022
Associate of Science - Health And Sports Science
Rose State College
Oklahoma City, OK05-2021
Skills
- Effective Communication
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Multitasking
- Data entry
- Self Motivation
- Active Listening
- MS Word, Excel, and Outlook
- Client Relationship Building
- Customer Service
Timeline
Optometric Technician
Pearle Vision
02.2023 - Current
Sales Manager
Rue 21
02.2022 - 02.2023
Optometric Technician
Tinker Air Force Base
04.2019 - 02.2022
Associate of Applied Science - Criminal Justice
Rose State College
Associate of Science - Health And Sports Science
Rose State College