Makayla Goines
Jacksonville
Summary
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Medical Receptionist
Ankle and Foot Associates
Jacksonville
05.2024 - 07.2024
- Greeted patients warmly upon arrival and checked them in efficiently.
- Managed appointment scheduling using electronic medical record systems.
- Maintained patient confidentiality by adhering to HIPAA regulations.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Assisted with insurance verification and collected necessary patient information.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
Community Service Officer
Jacksonville Sheriffs Office
Jacksonville
04.2023 - 09.2023
- Assisted with traffic control during special events, such as parades or sporting events.
- Enforced parking regulations by issuing citations and towing vehicles when necessary.
- Attended training sessions related to police procedures, first aid and CPR certification, self-defense techniques.
- Issued citations for violations of local ordinances and state laws.
- Utilized radio communication systems to report incidents and receive instructions from dispatch personnel.
Order Packer
Johnson and Johnson
Jacksonville
08.2022 - 04.2023
- Packed orders accurately following company standards and procedures.
- Maintained organized work area to ensure efficient packing operations.
- Utilized conveyors and packing systems to streamline order fulfillment.
- Ensured that all orders were filled accurately with the correct item numbers and quantities requested by the customer.
- Packaged goods in appropriate containers for shipment.
Customer Service Representative remote
Amazon
Jacksonville
07.2021 - 08.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions accurately for future reference and analysis.
- Handled payment transactions securely and efficiently during customer purchases.
- Maintained a clean and organized workspace to enhance the customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Waitress
Country Cabin Restaurant
Jacksonville
02.2021 - 06.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed accurate food and drink orders from customers.
- Maintained cleanliness and organization of dining area and serving stations.
Head Hostess
Crystal River Seafood
Jacksonville
03.2019 - 02.2021
- Managed reservations and seating arrangements for optimal guest flow.
- Trained and supervised junior host staff on customer service standards.
- Collaborated with kitchen and wait staff to ensure seamless dining experiences.
Education
CCS Certification - Medical Coding And Billing
Indiana University, Purdue University
Indianapolis, IN 03.2025 - 06.2026
Florida Cyber Charter Academy
Jacksonville, FLSkills
- Appointment scheduling
- HIPAA compliance
- Patient check-in
- Insurance verification
- Call handling
- Effective communication
- Attention to detail
Timeline
CCS Certification - Medical Coding And Billing
Indiana University, Purdue University
03.2025 - 06.2026
Medical Receptionist
Ankle and Foot Associates
05.2024 - 07.2024
Community Service Officer
Jacksonville Sheriffs Office
04.2023 - 09.2023
Order Packer
Johnson and Johnson
08.2022 - 04.2023
Customer Service Representative remote
Amazon
07.2021 - 08.2022
Waitress
Country Cabin Restaurant
02.2021 - 06.2021
Head Hostess
Crystal River Seafood
03.2019 - 02.2021
Florida Cyber Charter Academy