Makayla Gonzalez
Greensboro,NC
Summary
Dynamic Office Manager with a proven track record at Lewis Accounting, showcasing exceptional organization and efficiency. Leveraged technologically savvy approaches to exceed quality scores and enhance customer satisfaction. Skilled in bookkeeping and customer service, adept at driving business operations and fostering positive client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Lewis Accounting
01.2023 - 12.2024
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
Scheduling Coordinator
Always Best Care
Kernersville, NC
02.2019 - 12.2022
- Created and maintained employee schedules to ensure adequate staffing levels.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Organized training sessions on proper scheduling techniques for new hires.
Apparel Associate
Target
High Point, NC
09.2018 - 01.2019
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards
Shift Manager
Gander Outdoors
Greensboro, NC
08.2017 - 05.2018
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
- Also, I had to sale memberships and credit cards
Education
Trade School - Esthetician
Health And Style Institute
Greensboro05-2024
High school or equivalent -
Southwest Guilford High School
High Point, NCSkills
- Technologically savvy
- Business operations understanding
- Adaptive team player
- Organization and efficiency
- Typing
- Bookkeeping
- Maintaining calendars and schedules
- Processing reports, billing statements, invoices, and payments
- Arranging meetings and appointments
- Customer service skills
- Phone etiquette
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Willing to relocate
- High Point, NC
- Kernersville, NC
- Archdale, NC
Timeline
Office Manager
Lewis Accounting
01.2023 - 12.2024
Scheduling Coordinator
Always Best Care
02.2019 - 12.2022
Apparel Associate
Target
09.2018 - 01.2019
Shift Manager
Gander Outdoors
08.2017 - 05.2018
Trade School - Esthetician
Health And Style Institute
High school or equivalent -
Southwest Guilford High School