Makayla Hilliard
Vancouver,WA
Summary
Knowledgeable Barista, familiar with all areas of operational leadership, project management, employee, and inventory management. Excellent communicator and practiced multitasker with an organized and thorough approach to solving functional problems. Seeking to offer many years' experience in the field to a challenging position with room for advancement.
Overview
7
7
years of professional experience
Work History
Barista
Black Rock Coffee Bar
Vancouver, Washington
06.2025 - Current
- Collaborated with team members to maintain efficient workflow during busy periods.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Assisted in the preparation of baked goods including burritos, muffins, scones, and sandwiches.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Fulfillment Manager
Alma Coffee
Canton, Georgia
10.2024 - 06.2025
- Identified opportunities to automate processes through Shopify making accounts receivable timely and efficient by sending reminder emails to the company portal.
- Established procedures for managing incoming orders from customers.
- Directed investigations to verify and resolve customer or shipper complaints.
- Ensured customer satisfaction by maintaining high levels of accuracy throughout the entire order lifecycle.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Collaborated with the team on the family owned coffee farm to have a relationship on every level to understand the process.
- Maintained daily delivery records of all deliveries made.
Cafe Barista
Alma Coffee
Canton , GA
10.2023 - 06.2025
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Performed regular maintenance tasks on brewing equipment or blenders.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Broista
Dutch Bros
Vancouver, WA
08.2022 - 06.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Shift Manager
Dev’s Coffee Bar
Camas, Washington
08.2021 - 04.2022
- Trained new employees on company policies, procedures, and job responsibilities.
- Monitored inventory levels and placed orders for supplies as needed.
- Analyzed sales data to identify trends and areas for improvement.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Office Administrative Assistant
Dutch Bros
Vancouver, Washington
11.2019 - 06.2021
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained and ensured employees Food Handlers Cards were up to date.
- Managed organization's social media presence by posting messages, answering posts and monitoring conversations.
- Generated and maintained social media profiles across social media platforms by performing copywriting, posting, reporting and responding tasks.
Shift Leader
Dutch Bros
Camas, Washington
11.2018 - 06.2021
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Some College (No Degree) - Digital Marketing
Kennesaw State University
Kennesaw, GA01-2024
High School Diploma -
Insight School of Washington
Tacoma, WA01-2018
Skills
- Communication skills
- Time management
- Problem-solving
- Critical thinking
- Project management
- Attention to detail
Timeline
Barista
Black Rock Coffee Bar
06.2025 - Current
Fulfillment Manager
Alma Coffee
10.2024 - 06.2025
Cafe Barista
Alma Coffee
10.2023 - 06.2025
Broista
Dutch Bros
08.2022 - 06.2023
Shift Manager
Dev’s Coffee Bar
08.2021 - 04.2022
Office Administrative Assistant
Dutch Bros
11.2019 - 06.2021
Shift Leader
Dutch Bros
11.2018 - 06.2021
Some College (No Degree) - Digital Marketing
Kennesaw State University
High School Diploma -
Insight School of Washington