Makayla Hopkins
Wichita,KS
Summary
Resourceful Referral Specialist known for high productivity and efficient task completion. Possess specialized skills in patient coordination, insurance verification, and medical coding. Excel at communication, problem-solving, and time management which enhance performance in facilitating referrals smoothly and effectively.
Overview
7
7
years of professional experience
Work History
HIV Referral Specialist
KU Medical Center
Wichita , KS
2024.01 - Current
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Communicated with patients with compassion while keeping medical information private.
Registrar
Parallon
Wichita , KS
2020.02 - 2024.01
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
PART TIME SUPERVISZOR
Carters Oshkosh
Wichita , KS
2017.07 - 2020.02
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
Some College (No Degree) - ALLIED HEALTH
Wichita Area Technical College
Wichita, KSSkills
- Insurance Verification
- Medical terminology knowledge
- Patient Scheduling
- ECW Software Proficiency
- Teamwork and Collaboration
Timeline
HIV Referral Specialist
KU Medical Center
2024.01 - Current
Registrar
Parallon
2020.02 - 2024.01
PART TIME SUPERVISZOR
Carters Oshkosh
2017.07 - 2020.02
Some College (No Degree) - ALLIED HEALTH
Wichita Area Technical College
Similar Profiles
Marcela Medrano-MitchellMarcela Medrano-Mitchell
Laboratory Research Assistant at KU Medical CenterLaboratory Research Assistant at KU Medical Center
Antwaun DunniganAntwaun Dunnigan
Security Officer at KU Medical CenterSecurity Officer at KU Medical Center
Suchira SomarajuSuchira Somaraju
Under Graduate Researcher at KU Medical CenterUnder Graduate Researcher at KU Medical Center