Makayla Jackson
Columbia,SC
Summary
I am a highly motivated, outgoing and professional customer service representative with over 6 years of
experience providing exceptional customer care in both face-to-face and phone interactions. My amiable and
dependable personality, as well as my strong work ethic, make me a valuable team player. Furthermore, I possess
exceptional communication and interpersonal skills and can work both independently and collaboratively.
Overview
11
11
years of professional experience
Work History
Sales Associate
Marshalls
06.2015 - 08.2026
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Bar Tender/Restaurant Waiter
Blaneys Bar and Grill
05.2021 - 01.2022
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Improved tender response rates by tailoring proposals to client needs and requirements.
- Secured contracts for company growth through the development of compelling bid submissions.
Customer Service Representative
Lowes
03.2019 - 02.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma -
Richland Northeast High School
Columbia Sc 06-2016
Esthetics Certification -
Kenneth Shuler Cosmetology School
Columbia Sc 07-2023
Bachelor of Science - Criminal Justice Human Resources
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Cash Handling
- Client Service
- Conflict Resolution
- Meeting deadlines
Timeline
Bar Tender/Restaurant Waiter
Blaneys Bar and Grill
05.2021 - 01.2022
Customer Service Representative
Lowes
03.2019 - 02.2020
Sales Associate
Marshalls
06.2015 - 08.2026
High School Diploma -
Richland Northeast High School
Esthetics Certification -
Kenneth Shuler Cosmetology School
Bachelor of Science - Criminal Justice Human Resources
Colorado Technical University
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