Makayla Marley
Ridgeland,MS
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, increasing customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Server
Bulldog Burger
Ridgeland, MS
05.2021 - Current
- Specialize in taking care of guest and making sure they have a good time
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Cashier
Chicken Salad Chick
Ridgeland, MS
10.2020 - 05.2021
- Provided customers on how to order and money skills
- Maintained work area and kept cash drawer organized.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
Team Member
Canes
Flowood, MS
01.2018 - 01.2019
- Cared for customers, and specialized in multiple stations which required talents
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Maintained positive working relationship with fellow staff and management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
Education
Associate of Science - Nursing
Holmes Community College
Ridgeland, MS05-2025
College Degree - Arts
Holmes Community College
Ridgeland, MS05.2022
High School Diploma -
Ridgeland High School
Ridgeland, MS05.2021
Skills
- CPR/First Aid Certification Customer Care
- Basic life support
- Time management
- SUMMARY OF QUALIFICATIONS:
Ability to work in a fast-paced environment and manage multiple tasks simultaneously Proficient in maintaining production, with excellent negotiation and communication skills Effective team-building abilities, strong organizational and planning skills, and exceptional verbal and written communication skills Demonstrates a positive attitude, friendly personality, positive workplace behavior, and is a self-motivator
Timeline
Server
Bulldog Burger
05.2021 - Current
Cashier
Chicken Salad Chick
10.2020 - 05.2021
Team Member
Canes
01.2018 - 01.2019
Associate of Science - Nursing
Holmes Community College
College Degree - Arts
Holmes Community College
High School Diploma -
Ridgeland High School
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