Makayla Owens
Byrdstown,TN
Summary
Dynamic salon owner with a proven track record in upselling services and enhancing customer retention through exceptional service. Successfully managed operations at Self Employed Services, optimizing scheduling and training staff to deliver top-quality experiences. Skilled in salon marketing and community engagement, fostering strong local partnerships for increased visibility.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Self Employed Services
05.2020 - Current
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
Education
Cosmetology - Cosmetology
Tennessee College Of Applied Technology
Livingston TN04.2013
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
Certification
Tattoo Artist
Body Sugaring
Timeline
Salon Owner/Operator
Self Employed Services
05.2020 - Current
Cosmetology - Cosmetology
Tennessee College Of Applied Technology
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