Makayla Reid
Exquisite Staffing
Brooklyn,NY
1
Certification
4
years of professional experience
Work History
Server
2 Years 5 Months- Provide exceptional customer service to guests in a high-end dining environment
- Take accurate food and drink orders and relay to the kitchen and bar
- Serve food and beverages promptly and courteously, ensuring accuracy and presentation
- Ensured cleanliness and organization of dining area and work stations, contributing to a welcoming atmosphere for guests
- Uphold company standards and policies at all times
- Per diem
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed table assignments and coordinated with kitchen staff to streamline order delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Receptionist
10 Months- Greeted and assisted patients with check-in/check-out processes, fostering a welcoming and professional environment.
- Answer phone calls, schedule appointments, and manage the clinic's calendar to optimize patient flow and minimize wait times.
- Verify patient insurance information and collect payments, ensuring accurate billing and documentation.
- Maintain patient records and update personal health information in compliance with HIPAA guidelines.
- Coordinated communication between patients and healthcare providers, enhancing service delivery and patient satisfaction.
- Handled patient inquiries and provided information on clinic services, policies, and procedures to support informed decision-making.
Home Health aide
5 Months- Assist clients in their daily personal tasks, such as dressing.
- Help to organize a client's schedule and plan appointments.
- Organized client schedules and planned appointments to ensure timely access to necessary services.
- Coordinated transportation for clients to doctors' offices and outings to enhance mobility and social engagement.
- Maintaining the upkeep of the store ensures that tables are clean, and floors are mopped and tidy.
- Managed cash register operations, processing payments, refunds, and credit card transactions accurately.
1 Year 7 Months
- Communicating with management to relay performance updates, challenges, and suggestions for improvement
- Overseeing daily operations of the service team, ensuring workflow efficiency and meeting service standards
- Ensuring workplace safety and compliance with health, safety, and operational regulations
- Oversee daily store operations -Manage all sections of the restaurant, including front service, kitchen, and drive-thru, to ensure efficient workflow
- Support team moral-kept a positive environment with all staff members
- Reported and recorded daily sales, labor hours, inventory, and any issues that may have needed to be addressed.
Education
High School Diploma
Skills
Food Preparation
Sanitation and Allergen awareness
Order Accuracy & Speed
Team Collaboration
Conflict Resolution
Food Handler Certificate
Customer priority
Patient intake
Appointment scheduling
Calendar management
Insurance verification
Telephone etiquette
Eligibility verification
Prior authorization
Certification
Food Handler Certificate
Disclaimer
References will be available upon request.
Timeline
Receptionist
Community Health Physical Therapy Clinic
11.2024 - 09.2025Read More
Server
Exquisite Staffing
03.2024 - CurrentRead More
Home Health aide
Heart to Heart
09.2023 - 02.2024Read More
Mcdonalds
06.2022 - 01.2024Read More
High School of Innovation Advertising and Media
High School Diploma
Read More