Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Makayla Rickman

Makayla Rickman

Grapevine,Tx

Summary

Detail-oriented college freshman with excellent customer service and communication skills. Proven ability to stay organized, multitask effectively, and maintain a positive attitude in fast-paced environments. Reliable team player committed to supporting team success and delivering high-quality experiences.

Overview

4
4
years of professional experience

Work History

Hostess

Dinos Steak and Claw House
Grapevine, Tx
11.2024 - 03.2026
  • Host Manager
  • Provided high-quality customer service in a fast-paced dining environment
  • Managed reservations and optimized seating arrangements for efficiency
  • Maintained a professional and welcoming atmosphere for guests
  • Communicated effectively with staff to ensure smooth restaurant operations
  • Handled guest concerns and resolved issues promptly

Hostess

Blue Goose Cantina
Grapevine, Tx
03.2022 - 11.2024
  • Shift lead
  • Greet guests and create a welcoming, upbeat dining experience
  • Manage waitlists and coordinate seating during high-volume shifts
  • Communicate effectively with staff to maintain smooth service flow
  • Handle guest concerns and ensure customer satisfaction
  • Maintain organization and cleanliness of FOH
  • Trained and onboarded new employees

Education

Business Management

Tarrent Community College
DFW
01-2030

Skills

  • Customer service
  • Effective multitasking
  • Phone etiquette
  • Teamwork and collaboration
  • Detail-oriented
  • Exceptional communication
  • Hospitality
  • Guest complaint resolution
  • Guest relations
  • Upselling
  • Multitasking
  • Flexible and adaptable

Accomplishments

  • Graduated High School Class of 2025 (3.6 GPA)
  • Select soccer team captain of 15 girls (2022-2024)
  • Promoted to lead hostess within 3 months due to efficient service and training new hires
  • Volunteer at the American Legion

Timeline

Hostess

Dinos Steak and Claw House
11.2024 - 03.2026

Hostess

Blue Goose Cantina
03.2022 - 11.2024

Business Management

Tarrent Community College