MaKayla Rios
Richmond,TX
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Gringos Tex Mex
10.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Cashier
Kroger
06.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Hostess
Ruchis Mexican Grill Resturant
10.2021 - 12.2021
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Landscaping
Soto Landscaping
07.2020 - 11.2021
- Collaborated with groundskeeping team to maintain immaculate landscaping throughout the property.
- Revitalized curb appeal through expert exterior upgrades including updated siding, roofing installations, window replacements, landscaping improvements.
- Enhanced overall property aesthetics through regular monitoring of landscaping projects ensuring curb appeal remains attractive throughout the year.
Server
Pierre Exquisite Cuisine
09.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Lamar Consolidated High School
Skills
- Customer service
- Strong multitasking
- Coordinating tasks
- Excellent communication skills
Certification
BLS Provider
Hobbies and Interests
- Volleyball
- Health Science
- Dance
Timeline
Restaurant Hostess
Gringos Tex Mex
10.2024 - Current
Cashier
Kroger
06.2022 - 09.2022
Hostess
Ruchis Mexican Grill Resturant
10.2021 - 12.2021
Server
Pierre Exquisite Cuisine
09.2020 - 05.2021
Landscaping
Soto Landscaping
07.2020 - 11.2021
Lamar Consolidated High School
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