Makayla Ripley
Surprise,AZ
Summary
Dedicated worker equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
9
9
years of professional experience
Work History
Lead Medical Assistant
Sahara Behavioral Health
Surprise, AZ
08.2023 - Current
- Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
- Streamlined processes and procedures of the clinic to ensure things ran smoothly for day to day operations.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Effectively administered prescribed injections to patients as well as Spravato treatments.
- Trained and mentored new hires on injections and Spravato to make sure they were comfortable in administering.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected urine for Urinary Drug Screens and reported results to provider.
- Verified patient insurance coverage and collected required co-payments.
- Measured patient pulse oximetry.
- Facilitated lab orders, prescription refills, and other tasks for the providers while sending information out to patients as well.
- Called patients prior to appointments for copayments and to schedule their follow ups accordingly.
Patient Specialist
IronRod Health
Phoenix, AZ
10.2022 - 07.2023
- Answered multiple inbound calls from different clinics, patients and physicians to route to appropriate areas.
- Assisted in managing patients' internal cardiac devices to ensure proper cardiac health.
- Utilized multiple systems while making 30+ outbound calls to hit my daily metric goal.
- Maintained strict confidentiality when dealing with sensitive medical information.
- Resolved customer service issues promptly while maintaining a professional demeanor at all times.
Administrative Assistant
Agave Hospice & Palliative
Phoenix, AZ
06.2022 - 10.2022
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Scheduled appointments for physicians and managed patient flow.
- Obtained insurance coverage and verification before visits to provide costs in a timely manner.
- Entered orders for laboratory tests, X-rays and medical supplies.
- Maintained inventory of office supplies and medical equipment.
- Superheaded incoming calls, providing timely information to callers while being professional and triaging as needed.
Intake/Community Liaison
Livi Medical Services
Scottsdale, AZ
06.2015 - 12.2021
- Managed intake and scheduling for 2 years and later was promoted to Community Liaison.
- Consistently created monthly schedules for multiple providers with new and established patients.
- Answered over 200+ phone calls, responded to patient inquiries, routed calls to appropriate staff, and triaged as needed.
- Obtained medical records and filed into patients charts.
- Developed and implemented marketing strategies to exceed monthly sales goals.
- Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
- Actively participated in team meetings, trainings, and workshops related to patient intake processes.
- Maintained accurate records of patient information to ensure confidentiality according to HIPAA guidelines.
Education
High School Diploma -
Barry Goldwater High School
Phoenix05.2015
Skills
- HIPAA Compliance
- Clinical Leadership
- Insurance Verification and Billing
- Scheduling and Appointment Management
- Customer Experience
- Patient Scheduling
- Critical Thinking Skills
- Communication Proficiency
Accomplishments
- Recognized for outstanding dedication to patient care.
- Taught myself how to properly teach and administer injections.
- I do not have a Medical Assistant Degree/Certification and was promoted within 4 months of being hired.
Timeline
Lead Medical Assistant
Sahara Behavioral Health
08.2023 - Current
Patient Specialist
IronRod Health
10.2022 - 07.2023
Administrative Assistant
Agave Hospice & Palliative
06.2022 - 10.2022
Intake/Community Liaison
Livi Medical Services
06.2015 - 12.2021
High School Diploma -
Barry Goldwater High School