Summary
Overview
Work History
Skills
Timeline
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Makayla Roberts

Louisville,KY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Senior Administrative Assistant

UPS
04.2023 - Current
  • Provided excellent customer service for internal and external customers via telephone, while demonstrating strong problem-solving skills to address any issues that arose.
  • Processing customers requests on booking and tracing Air Cargo shipments while also working with other customer service centers and gateways to provide logistic solutions.
  • Cross-trained within my team to learn various reports and different jobs to better help my team when we're short staffed.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.

Dispatch Administrator

UPS
03.2019 - 04.2023
  • Arrived and departed drivers picking up and dropping off freight to the facility.
  • Verifying drivers arrived with correct paperwork in order to drop and pick up freight.
  • Communicated with freight supervisors, admins, and capacity management center to ensure drivers were loaded correctly and had correct paperwork to depart on time.
  • Assisted in training new dispatchers, sharing best practices for success in role.

9/11 Ramp Supervisor

UPS
08.2016 - 03.2019
  • Supervised the unloading and loading of aircrafts to minimize delays and ensured employees were following procedures to prevent any injuries or accidents.
  • Coordinated with shifters/tug drivers to pickup containers for aircrafts and worked as a team with other supervisors to prevent delays.
  • Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
  • Trained new employees in areas such as safety procedures or equipment operation.

Package Handler

UPS
07.2012 - 08.2016
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Skills

  • Customer Service
  • Dedicated Team Player
  • Detail-Oriented
  • Proficient in Microsoft Office
  • Excellent interpersonal skills

Timeline

Senior Administrative Assistant

UPS
04.2023 - Current

Dispatch Administrator

UPS
03.2019 - 04.2023

9/11 Ramp Supervisor

UPS
08.2016 - 03.2019

Package Handler

UPS
07.2012 - 08.2016

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Makayla Roberts