Makayla Russell
Palm Coast,FL
Summary
Hardworking and passionate job seeker with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
3
3
years of professional experience
Work History
Flight Attendant
American Airlines
04.2024 - Current
- Ensured passenger safety through adherence to emergency procedures and protocols.
- Provided exceptional customer service by addressing passenger needs and inquiries promptly.
- Conducted pre-flight checks on safety equipment and cabin conditions for compliance.
- Collaborated with crew members to execute in-flight service efficiently, ensuring timely meal and beverage delivery.
Resort Concierge
Walt Disney Company
08.2023 - 01.2024
- Greet guests upon arrival by providing warm welcome.
- Manage check-in and check-out procedures for guests.
- Handle customer complaints to satisfy and retain guests.
- Maintain high level of professionalism and discretion when dealing with guests.
- Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Reservation Specialist
Marineland Dolphin Adventure
03.2022 - 08.2022
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Assisted customers with making reservations and entered reservation details into computer system.
Education
Bachelor of Science - Supervision And Management-Hospitality
Daytona State College
Daytona Beach, FLBusiness Administration
Semester At Sea (Colorado State University)
Fort Collins, COBusiness Administration
Flagler College
Saint Augustine, FLBachelor of Science - Business Administration
University of Florida
Gainesville, FLHigh School Diploma -
Marcus High School
Flower Mound, TX05.2021
Skills
- Customer Service
- Interpersonal Skills
- Organization
- Time Management
- Reliable
- Trustworthy
- Teamwork
- Conflict Resolution Techniques
- Active Listening Skills
Timeline
Flight Attendant
American Airlines
04.2024 - Current
Resort Concierge
Walt Disney Company
08.2023 - 01.2024
Reservation Specialist
Marineland Dolphin Adventure
03.2022 - 08.2022
Bachelor of Science - Supervision And Management-Hospitality
Daytona State College
Business Administration
Semester At Sea (Colorado State University)
Business Administration
Flagler College
Bachelor of Science - Business Administration
University of Florida
High School Diploma -
Marcus High School
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Savannah WaltersSavannah Walters
Back of House Team Member at Chick-fil-ABack of House Team Member at Chick-fil-A