Makayla Sangster
Montgomery,IL
Summary
Current freshman in college with foundational knowledge in the medical field with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Southern Illinois University at Carbondale
Carbondale, IL
08.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to enhance service delivery and resolve inquiries promptly.
- Trained new staff on customer service protocols and administrative procedures to maintain operational consistency.
- Maintained accurate records of visitor logs and office supplies to support daily administrative functions.
Associate
Amazon
Joliet, IL
02.2025 - 08.2025
- Coordinated cross-functional teams to streamline operational workflows and enhance efficiency across departments.
- Implemented process improvements that reduced errors and increased accuracy in order fulfillment.
- Analyzed data trends to identify bottlenecks, recommending solutions for enhanced productivity.
- Facilitated training sessions for new associates on standard operating procedures and safety protocols.
OPD Associate
Walmart, Naperville, IL
Naperville, IL
08.2024 - 02.2025
- Fulfills customer orders by reviewing orders
- Locating, preparing, and packaging merchandise
- Ensuring the accuracy of orders prior to pick up
- Making appropriate product substitutions and consulting with customer as needed to ensure satisfaction
- Following up on out-of-stock merchandise
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained new associates on operational procedures and customer service standards.
Apparel Ta
Walmart, Richton Park, IL
Richton Park, IL
07.2023 - 08.2024
- Maintaining the fitting room in accordance with company policy
- Ensuring pricing/label/tickets are attached to merchandise
- Maintain the sales floor by zoning, stocking, arranging and organizing product displays
Crew Member
McDonald’s, South Chicago Heights, IL
South Chicago Heights, IL
07.2022 - 07.2023
- Work in fast paced environment
- Manage and operate equipment relative to my role
- Greet and assist customers
Cashier
Wingstop, South Chicago Heights, IL
South Chicago Heights, IL
05.2022 - 07.2022
- Complete sales transactions within the establishment
- Issue receipts, refunds, change or tickets
- Cross-sell products and introduce new one
Education
High School -
Crete Monee High School
Crete, IL05.2024
Certified Nursing Assistant -
Kankakee Area Career Center
Bourbonnais, IL05.2023
Bachelor of Science - Radiology
Southern Illinois University, Carbondale
Carbondale, IL05-2029
Skills
- Computer Proficiency
- Proficient in Google Suite
- CPR
- Problem-Solving
- Customer Service
- Communication
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
Certification
- First Aid/CPR Certified
HONORS/ACHIEVEMENTS
High Honor Roll, Student of the Month, Mentee of the Month, Deans List
Timeline
Front Desk Receptionist
Southern Illinois University at Carbondale
08.2025 - Current
Associate
Amazon
02.2025 - 08.2025
OPD Associate
Walmart, Naperville, IL
08.2024 - 02.2025
Apparel Ta
Walmart, Richton Park, IL
07.2023 - 08.2024
Crew Member
McDonald’s, South Chicago Heights, IL
07.2022 - 07.2023
Cashier
Wingstop, South Chicago Heights, IL
05.2022 - 07.2022
High School -
Crete Monee High School
Certified Nursing Assistant -
Kankakee Area Career Center
Bachelor of Science - Radiology
Southern Illinois University, Carbondale