Makayla Smith
New York,NY
Overview
8
8
years of professional experience
Work History
Server
1887 Historic Eatery
Cañon City, CO
01.2024 - 08.2024
- Managed multiple tables simultaneously without compromising service quality
- Served food and beverages promptly
- Worked with POS system to place orders, manage bills, etc.
- Collaborated with team members during busy shifts for efficient workflow and great service!
- Provided attentive service during high-volume periods
- Bussed and reset tables to keep dining room and work areas clean
- Addressed customer complaints or concerns professionally while ensuring a swift resolution, maintaining positive relationships!
Zipline Guide/AC Manager
Royal Gorge Rafting and Zipline
Cañon City, CO
05.2020 - 12.2023
- Led large groups on tours
- Customized tours based on individual guest needs or preferences
- Facilitated strong communication between guides
- Ensured optimal safety for guests by conducting pre-zipline equipment checks and providing clear instructions
- Regularly inspected ziplines, platforms, harnesses, and other equipment.
- Trained new staff members on safety procedures and tour presentation techniques, as well as course maintenance and guest interactions!
- Always maintaining a safe and enjoyable environment during zipline tour
Server/photographer
Royal Gorge Route Railroad
Cañon City, CO
11.2016 - 08.2018
Education
Musical Theatre -
University of Northern Colorado
Greeley, COSkills
- Strong Work Ethic
- Customer service
- Professional Appearance
- Multitasking
- Tableside Service
Timeline
Server
1887 Historic Eatery
01.2024 - 08.2024
Zipline Guide/AC Manager
Royal Gorge Rafting and Zipline
05.2020 - 12.2023
Server/photographer
Royal Gorge Route Railroad
11.2016 - 08.2018
Musical Theatre -
University of Northern Colorado