Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Sowels

Dallas,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Co-op Solutions
01.2024 - Current
  • Promptly responded to inquiries and requests from prospective customers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained up-to-date knowledge of product and service changes.

Patient Access Representative

JPS Health Network
04.2022 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Detailed payment options and explained price, receipt and billing details to customers.

Warehouse Associate

The Home Depot Inc
04.2019 - 03.2022
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Education

Bachelor - Criminal Justice

Strayer University
Washington, TX
05-2027

High School Diploma -

Everman
Fort Worth, TX
06-2018

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Microsoft PowerPoint
  • Inbound and outbound calling
  • Shipping and receiving
  • Warehousing functions
  • Courteous demeanor

Timeline

Customer Service Representative

Co-op Solutions
01.2024 - Current

Patient Access Representative

JPS Health Network
04.2022 - 01.2024

Warehouse Associate

The Home Depot Inc
04.2019 - 03.2022

Bachelor - Criminal Justice

Strayer University

High School Diploma -

Everman

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