Makayla Strauss
Rocklin,CA
Summary
Proven track record in enhancing customer retention and team collaboration at Club Pilates, leveraging strong multi-tasking and customer service skills. Excelled in client account management, ensuring positive outcomes and efficient problem-solving. Demonstrated exceptional ability to foster relationships and manage time effectively, contributing to significant improvements in operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
Club Pilates
07.2022 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Nanny
Maggie Polidan
01.2022 - Current
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Engaged with children on age-appropriate level.
- Assisted children with homework assignments and special projects across different subjects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Taught children basic life skills, manners and personal hygiene.
Guest Service Representative
European Wax Center
06.2020 - 08.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
Associate of Science - Psychology
Sierra College
Rocklin06.2022
Skills
- Client Account Management
- Multi-tasking strength
- Order Processing
- Teamwork and Collaboration
- Listening Skills
- Outgoing Personality
- Strategic Planning
- Customer Service
- Problem-Solving
- Time Management
Timeline
Sales Associate
Club Pilates
07.2022 - Current
Nanny
Maggie Polidan
01.2022 - Current
Guest Service Representative
European Wax Center
06.2020 - 08.2020
Associate of Science - Psychology
Sierra College