Makayla Thomas

Managed and maintained front office for a fast paced neurology practice, assisting over 150 patients a day. Provided exceptional patient care and service while supporting physicians and nurses. Coordinated patient scheduling, insurance verification, referrals, and medical records to ensure appropriate clinic operations and continuity of patient care. Greeted and checked patients in/out ensuring accurate patient information while in compliance with HIPPA regulations. Assisted with appointment preparations, forms, and questions regarding treatment plans and services.

• Coordinated patient scheduling and managed appointment logistics to enhance office efficiency.
• Streamlined front office operations by implementing new filing systems and electronic records management.
• Created and maintained comprehensive databases for patient information, enhancing data retrieval efficiency.
• Collaborated with healthcare professionals to coordinate interdisciplinary meetings, fostering a cohesive team environment.
• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.

Provided admin and clinical support for both the adolescent and pediatric units. Maintained patient records, managed admissions and discharges, ensured accurate documentations, while also maintaining a safe and therapeutic environment for children and young adults receiving mental health treatment. Utilizing experience and knowledge in EMR systems as well as maintaining accurate and confidential patient records and information in compliance to HIPPA and PHI regulations and procedures. Monitored unit census, prepared administrative requests, and staff records. Managed incoming calls and visitor access. Experience with patient care, monitoring, assisting in therapeutic activities, and taking and monitoring vitals closely. One on one training with management of high risk, elopement risk, and aggressive patients.

• Coordinated patient admissions and discharges, ensuring compliance with hospital policies.
• Managed electronic health records, enhancing data accuracy and accessibility for clinical staff.
• Trained new staff on procedures and systems, fostering team competency and consistency in service delivery.
• Assisted in maintaining inventory of medical supplies, ensuring availability for clinical operations.
• Monitored patient conditions and reported changes to nursing staff, supporting timely interventions and care adjustments.
• Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
• Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.

Negotiated immediate full payments or acceptable timely payment arrangements. Protected PHI while also following FDCPA and HIPPA guidelines. Worked closely and personally with healthcare providers, insurance companies, and patients to establish payment arrangements, resolve discrepancies, and improve account recovery rates.

• Managed patient account inquiries to resolve billing discrepancies and improve collection processes.
• Collaborated with healthcare providers to verify insurance information and facilitate timely payments.
• Trained new team members on best practices in medical collections and regulatory compliance.
• Developed payment plans for patients, enhancing financial compliance and customer satisfaction.

Completed cash and credit card transaction accurately using POS software. Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues while offering thoughtful solutions to maintain customer satisfaction. Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly. Promoted to shift lead after 6 months based on my work ethic, and ability to strive under pressure, always helping others and taking the initiative to be outstanding.

• Supervised daily operations, ensuring adherence to quality standards and timely order fulfillment.
• Implemented workflow improvements, enhancing efficiency in production and reducing wait times for customers.
• Monitored team performance, providing constructive feedback to promote skill development and accountability.
• Organized shift schedules, optimizing staff allocation based on peak business hours and operational needs.
• Addressed customer inquiries and concerns promptly, fostering positive relationships to enhance customer satisfaction.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Enforced company policies and regulations with employees.

Assisted with administrative support by managing incoming calls, coordinating files, and sorting mail. Answered incoming and outgoing phone calls while recording accurate messages for distribution to the office. Assisted with organizing instructional materials, prepared classroom and lab equipment, and daily departmental operations. Demonstrated strong organization, time management, and customer service skills, while also providing attention to front office responsibilities, as well as greeting and assisting potential upcoming students.

• Assisted nursing faculty with administrative tasks, enhancing departmental efficiency.
• Organized and maintained student records, ensuring accuracy and compliance.
• Supported classroom activities by preparing materials and setting up equipment.
• Streamlined office procedures, contributing to a more organized work environment.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Supported staff on special assignments and ad hoc projects.

Currently working to obtain my Associates degree.