Makayla Torres
Summary
Customer-focused Sales Associate with solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
17
17
years of professional experience
Work History
VIP Cocktail Server
Pangea Dallas
Dallas
01.2026 - 06.2026
- Delivered high-quality cocktail service to VIP guests in a fast-paced environment.
- Maintained extensive knowledge of cocktail recipes and menu offerings for guest satisfaction.
- Collaborated with bartenders to ensure timely and accurate drink preparation for events.
- Ensured cleanliness and organization of service areas throughout shifts for optimal efficiency.
- Assisted in training new staff on service standards and menu details at Pangea Dallas.
- Handled customer requests and concerns professionally, ensuring a positive service experience.
- Provided detailed information on menu items, including ingredients, preparation methods and garnishes.
- Responded promptly to customer inquiries or complaints in a professional manner.
Sales Associate
Neiman Marcus
Dallas
11.2024 - 04.2025
- Assisted customers in selecting clothing, shoes, and accessories to enhance their wardrobes and meet specific occasion needs.
- Delivered exceptional customer service to foster a welcoming and engaging shopping environment.
- Provided regular clients with timely updates on sales, promotions, gift cards, and store private events.
- Maintained a tidy, organized, and visually appealing department to enhance customer experience.
- Cultivated strong interpersonal relationships with team members and management through effective communication.
- Maintained precise operation of the cash register, ensuring accuracy in transactions.
- Resolved alterations, returns, and unforeseen issues with a positive attitude, ensuring customer satisfaction.
Server
Shell Shack
Dallas
01.2020 - 01.2022
- Took accurate orders from customers promptly to enhance the dining experience.
- Maintained comprehensive transaction records per legal and company requirements.
- Assisted in training new servers to uphold service standards and efficiency.
- Communicated effectively with kitchen staff regarding customer allergies and special requests.
- Responded promptly to guest inquiries and complaints, maintaining professionalism throughout.
- Stay informed about daily specials, new menu items, and promotions to enhance customer engagement.
- Provided exceptional customer service, ensuring satisfaction through prompt and courteous food delivery.
Server
Grub Burger Bar
Dallas
01.2019 - 12.2019
- Took accurate orders from customers promptly to enhance the dining experience.
- Maintained comprehensive transaction records per legal and company requirements.
- Assisted in training new servers to uphold service standards and efficiency.
- Communicated effectively with kitchen staff regarding customer allergies and special requests.
- Responded promptly to guest inquiries and complaints, maintaining professionalism throughout.
- Stay informed about daily specials, new menu items, and promotions to enhance customer engagement.
- Provided exceptional customer service, ensuring satisfaction through prompt and courteous food delivery.
Teachers Assistant
Dallas Black Dance Theater
Dallas
01.2018 - 01.2019
- Assisted teachers during class instruction to enhance learning outcomes.
- Facilitated student improvement in performance techniques.
- Established a fun, engaging learning environment for all students.
- Inspired students to pursue personal excellence both on and off stage.
Classical Pianist Instructor
Private Lessons
Dallas
01.2016 - 01.2019
- Instructed music theory to enhance foundational understanding.
- Taught finger placement for notes, scales, and repertoire mastery.
- Promoted personal expression through diverse repertoire selections.
- Encouraged personal excellence in performance and practice.
- Demonstrated practical applications of the piano in educational and personal settings.
Company Member
Dallas Black Dance Theater
Dallas
01.2009 - 01.2019
- Upholding artistic excellence in contemporary and modern dance.
- Bridged cultures and reached diverse communities through dance initiatives.
- Committed to promoting equity, diversity, and inclusion in all activities.
- Organized yearly summer intensives, performances, and classes to engage audiences.
- Fostered a supportive environment with an amiable attitude.
- Demonstrated leadership while collaborating effectively with company members.
Education
Psychology -
Texas Christian University
Fort Worth, TXGraduate - Piano & Dance
Booker T. Washington HSPVA
Dallas, TXSkills
- Fast learner
- Leader
- Multifaceted
- Interpersonal communication
- Conflict resolution
- Hospitality and accommodation
- Upselling
- Sales expertise
- Relationship building
- Goal tracking
- Detail-oriented approach
- Excellent memory retention
- VIP guest relations
Languages
- Spanish
- English, Professional
- Spanish, Limited
Activities
- Best company dancer
- Science fair 2nd place
Timeline
VIP Cocktail Server
Pangea Dallas
01.2026 - 06.2026
Sales Associate
Neiman Marcus
11.2024 - 04.2025
Server
Shell Shack
01.2020 - 01.2022
Server
Grub Burger Bar
01.2019 - 12.2019
Teachers Assistant
Dallas Black Dance Theater
01.2018 - 01.2019
Classical Pianist Instructor
Private Lessons
01.2016 - 01.2019
Company Member
Dallas Black Dance Theater
01.2009 - 01.2019
Psychology -
Texas Christian University
Graduate - Piano & Dance
Booker T. Washington HSPVA