Makayla Vargo
Dublin
Summary
Dynamic professional with extensive experience in customer service and sales techniques, notably at Cap City Fine Diner and Bar. Proven ability to enhance guest relations and upsell services effectively. Skilled in conflict resolution and project management, consistently fostering team collaboration to achieve exceptional dining experiences.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Cap City Fine Diner And Bar
Dublin
09.2024 - Current
- Upsold appetizers, drinks, desserts. when appropriate.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Informed patrons of establishment specials and promotions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Monitored dining area to assess server capacity and estimate wait times.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Research Director
Davison Design and Development
Pittsburgh
06.2023 - 09.2024
- Reviewed work of team members, assessed quality of research and recommended improvements.
- Researched, prepared and presented project proposals to obtain funding and support.
- Coordinated research preparation, quality, timeliness, and approval process.
- Collected field data in remote settings and compiled samples for processing.
- Created data collection policies and practices and monitored uniform data collection compliance.
- Analyzed data from clinical trials, surveys, and focus groups to identify areas for improvement.
- Managed compliance with established regulations, protocols, budget and resource goals.
- Developed and implemented research protocols to evaluate efficacy of new products.
Sales Representative
Rocket Car Wash And Detail Center
Monroeville
05.2020 - 04.2023
- Posed as models for advertising, artistic creation and display of goods.
- Analyzed customer feedback to improve products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Operated register, handled cash and processed credit card transactions.
Education
High School Diploma -
Columbus State Community College
Columbus, OHSkills
- Customer service
- Sales techniques
- Project management
- Consumer analysis
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
- Payment processing
- Social perceptiveness
- Guest seating rotation
- Effective customer upselling
- Active learning
- Guest relations
- Dining customer service
- Reservation handling
- Cash handling
Timeline
Restaurant Hostess
Cap City Fine Diner And Bar
09.2024 - Current
Research Director
Davison Design and Development
06.2023 - 09.2024
Sales Representative
Rocket Car Wash And Detail Center
05.2020 - 04.2023
High School Diploma -
Columbus State Community College