Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Makayla Velasquez

Florence,AZ

Summary

Dynamic and dedicated hospitality professional with a strong work ethic, honed at Biscuits Cafe. Expert in customer service and effective multitasking, ensuring a welcoming environment and exceptional guest experiences. Proven ability to engage with guests and handle cash transactions efficiently, contributing to a seamless dining atmosphere.

Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in a more professional setting.

Overview

3
3
years of professional experience

Work History

Hostess

Biscuits Cafe
06.2025 - Current
  • Support servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintain a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Take orders and payments over the phone.

Hostess/Server

Native Grill & Wings
10.2022 - 06.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Associate of Applied Science -

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

High School Diploma -

Mesa High School
Mesa, AZ
05-2020

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise

Languages

English
Full Professional

Timeline

Hostess

Biscuits Cafe
06.2025 - Current

Hostess/Server

Native Grill & Wings
10.2022 - 06.2025

Associate of Applied Science -

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Mesa High School