Makayla Wade
Saginaw,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Kitchen Expeditor
Texas Roadhouse Restaurant
Saginaw, MI
08.2021 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Trained new expeditors and food runners according to company policies and standards.
- Confirmed proper placement of products and side items while implementing special instructions.
Server/Cashier
Chili's Restaurant
Saginaw, MI
07.2019 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer Service Cashier
At Home Decor Superstore
Saginaw, MI
05.2019 - 07.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Team Member
Laimbeer Fitness Center
Olivet, MI
09.2018 - 01.2019
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Taught members proper use of workout and fitness equipment.
Education
High School Diploma -
Carrollton High School
Saginaw, MI05.2017
Skills
- Quality Assessments
- Cash Register Operation
- Efficient and Detail-Oriented
- Team Player
- Courteous with Strong Service Mindset
- Communication Skills
- Customer Relations
Timeline
Kitchen Expeditor
Texas Roadhouse Restaurant
08.2021 - Current
Server/Cashier
Chili's Restaurant
07.2019 - 04.2021
Customer Service Cashier
At Home Decor Superstore
05.2019 - 07.2019
Team Member
Laimbeer Fitness Center
09.2018 - 01.2019
High School Diploma -
Carrollton High School
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