MaKayla Watson
Letts,IA
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Phelps The Uniform Specialists
04.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Generated customer satisfaction surveys to analyze results into action plans.
Certified Nursing Assistant
Simpson Memorial Home
07.2018 - 04.2022
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Worked with patients to assure that they participated in exercises and therapeutic activities
- Worked alongside dining room personnel to ensure that patients received correct meals and that all residents were able to eat
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
- Resupplied patients with personal hygiene items like towels, soap and toilet paper
- Documented clinical information in patient medical records daily
- Maintained confidentiality concerning treatment and personal information
- Responded appropriately to family members when discussing patient care and instructions for discharge
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread.
Office Assistant
Bieri Trucking
03.2016 - 06.2016
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Carried out the tasks of making copies of invoices and filing them to the correct employer and business
- Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
- Organized all company records, including central file system and special business documents
- Communicated with customers and other offices regularly
- Kept office documents well-organized and quickly retrieved files for team members
Education
High School Diploma -
Louisa-Muscatine High School
Letts, IA05.2016
No Degree - Practical Nursing
Eastern Iowa Community College District
Muscatine, IASkills
- Positive and Constructive Feedback
- Customer Service Excellence
- Documentation Skills
- Loyalty Programs
- Patient Safety Management
- Case Management
- Quality Patient Care
- Wound Care
- Documenting Behaviors
- Activity Planning
- Medications Familiarity
- Electronic Recordkeeping
Timeline
Customer Service Coordinator
Phelps The Uniform Specialists
04.2022 - 07.2023
Certified Nursing Assistant
Simpson Memorial Home
07.2018 - 04.2022
Office Assistant
Bieri Trucking
03.2016 - 06.2016
High School Diploma -
Louisa-Muscatine High School
No Degree - Practical Nursing
Eastern Iowa Community College District
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