Stacey Fish

Lincoln,NE

Summary

Organized and proactive Customer Service Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Customer Service Coordinator

Capital One

10.2018 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Responded to customer needs through competent customer service and prompt problem-solving.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Disputes/Chargeback Specialist

Cabelas Worlds Foremost Bank

10.2013 - 10.2018

Maintained files and controlled records to show correspondence activities.
Presented clear and concise explanations of governing rules and regulations.
Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Investigated disputed credit or debit card transactions.
Resolved disputes by processing refunds and debits to cardholders or merchants.

Education

Associate of Science - Science Education

Southeast Community College Area

Lincoln, NE

03.2013

Skills

Customer Service
High Customer Service Standards Adherence
Employee Relationships
Personnel Training and Development

Product Knowledge
Customer Service Excellence
Verbal and Written Communication
Positive and Constructive Feedback

Timeline