Makayla West
Temple Hills,MD
Summary
Dynamic customer service professional with extensive experience at Giant Food, excelling in team leadership and problem-solving. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in cash handling and training new hires, fostering a positive and productive work environment. Committed to delivering exceptional service and driving team success.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Giant Food
Ft. Washington, MD
06.2024 - Current
- Supervised cashier team to ensure efficient operations and exceptional customer service.
- Trained new cashiers on company policies, procedures, and point-of-sale systems.
- Monitored cash register accuracy and resolved discrepancies promptly.
- Implemented workflow improvements to enhance transaction efficiency and reduce wait times.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Customer Service Manager
Giant Food
Ft. Washington, MD
06.2024 - Current
- Led customer service team to enhance satisfaction levels through effective training and support initiatives.
- Developed and implemented strategies for resolving customer inquiries, improving response times and service quality.
- Analyzed customer feedback to identify trends, driving improvements in service delivery processes.
- Collaborated with cross-functional teams to streamline communication between departments, enhancing overall operational efficiency.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Server
Tom’s Watch Bar
Oxon Hill, MD
05.2025 - 10.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted with menu recommendations, enhancing dining experiences through knowledgeable interactions with guests.
- Processed orders accurately using point-of-sale systems, maintaining efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
Education
High School Diploma -
St Charles High School
Waldorf, MDSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Team management
- Cash register operation
- Cash handling expertise
- Store opening and closing
- New hire training
Timeline
Server
Tom’s Watch Bar
05.2025 - 10.2025
Cashier Team Lead
Giant Food
06.2024 - Current
Customer Service Manager
Giant Food
06.2024 - Current
High School Diploma -
St Charles High School