Makayla West-Williams
Irvington
Summary
Detail-oriented pharmacy technician with strong problem-solving abilities and proven skills in workflow optimization. Collaborated with healthcare providers to address prescription issues, ensuring optimal patient outcomes and enhancing service delivery in a high-volume environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Elizabeth, NJ
07.2022 - Current
- Processed prescription orders accurately and efficiently to ensure timely patient care in a high volume location, filling 900+ scripts daily.
- Assisted pharmacists in medication preparation and inventory management to maintain stock levels.
- Collaborated with healthcare providers to resolve prescription issues and ensure optimal patient outcomes.
- Trained new pharmacy technicians on procedures, systems, and customer service best practices.
- Implemented workflow improvements that enhanced operational efficiency in the pharmacy department.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Administered COVID-19 vaccinations according to established protocols and safety guidelines.
Lead Office Assistant
North American Spine & Pain
East Orange, NJ
01.2025 - 06.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Facilitated effective communication between patients and healthcare providers, enhancing overall service delivery.
- Utilized electronic health record systems to maintain accurate patient information and streamline administrative processes.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Camp Counselor
Metro YMCA
Maplewood, NJ
06.2020 - 08.2021
- Led daily activities and programs, fostering a positive environment for campers.
- Developed engaging lesson plans, promoting skill development and teamwork among campers.
- Implemented safety protocols, ensuring compliance with organizational standards and guidelines.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Kept accurate records of each camper's medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
Education
Bachelor of Science - Biology
Rutgers University Newark – School of Arts And Sciences
Newark, NJ08-2023
Skills
- Problem-solving skills
- Workflow optimization
- Team collaboration
- Confidentiality and HIPAA
- Drug inventory management
- Point of sale systems proficiency
- Customer service
- Attention to detail
- Prioritization and organization
- Equipment cleaning and maintenance
Certification
- Licensed Pharmacy Technician
- BLS Certified by American Red Cross
- Certified Immunizer
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Lead Office Assistant
North American Spine & Pain
01.2025 - 06.2025
Pharmacy Technician
CVS Pharmacy
07.2022 - Current
Camp Counselor
Metro YMCA
06.2020 - 08.2021
Bachelor of Science - Biology
Rutgers University Newark – School of Arts And Sciences