Summary
Overview
Work History
Education
Skills
Timeline
Generic

MAKEN OBSAINT

Hollywood,FL

Summary

Adept Dispatch Manager with a proven track record at Whitcap CONSTRUCTION COMPANY, enhancing dispatch efficiency and fostering safety culture. Demonstrated expertise in transportation knowledge and workflow planning, achieving significant improvements in customer satisfaction and operational performance. Skilled in promoting teamwork and driving continuous process enhancements, embodying both leadership and route planning capabilities.

Overview

18
18
years of professional experience

Work History

Dispatch Manager

Whitcap CONSTRUTION COMPANY
07.2021 - Current
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.

Delivery Driver

Whitecap
08.2019 - 07.2021
  • Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
  • Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
  • Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
  • Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.

Mail Courier

Federal Express
06.2018 - 08.2019
  • Upheld company reputation for reliability by maintaining a strong attendance record and consistently meeting delivery deadlines.
  • Kept detailed records of all deliveries made, ensuring accurate documentation for reference purposes or dispute resolution efforts as necessary.
  • Expedited urgent deliveries with prioritization of tasks, ensuring timely arrival for important correspondence.
  • Supported local businesses with consistent pick-up services, fostering strong community ties and promoting economic growth.

Kitchen Porter

Memorial Regional
08.2006 - 06.2018
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
  • Maintained accurate records of cleaning activities, ensuring compliance with health department regulations at all times.

Education

Associate of Arts - Medical Insurance Billing MEDICAL CODING

EVEREST INSTITUTE MIAMI
MIAMI
09.2010

High School Diploma -

JEAN PRICE MARS
HAITI
09.2002

Skills

  • Transportation knowledge
  • Workflow Planning
  • Route Planning
  • Phone dispatch

Timeline

Dispatch Manager

Whitcap CONSTRUTION COMPANY
07.2021 - Current

Delivery Driver

Whitecap
08.2019 - 07.2021

Mail Courier

Federal Express
06.2018 - 08.2019

Kitchen Porter

Memorial Regional
08.2006 - 06.2018

Associate of Arts - Medical Insurance Billing MEDICAL CODING

EVEREST INSTITUTE MIAMI

High School Diploma -

JEAN PRICE MARS

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MAKEN OBSAINT