Makena Brown
Cape Coral
Summary
Highly motivated in customer service, with 7 years of experience, and have a little over 4 years of leadership experience in management. Skilled in analyzing customer feedback , identifying areas that need improvement , which leads to improved customer satisfaction and operational efficiency. Customer satisfaction as well as safety is 110% my goal in any position I am put in.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Cape Coral
11.2024 - 06.2025
- Prepared and served a variety of coffee beverages to customers daily.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to ensure smooth service during busy hours.
- Operated espresso machines and grinders for optimal beverage preparation.
Manager
Mister Car Wash
Cape Coral
06.2024 - 10.2024
- Managed daily operations of car wash facility ensuring quality service delivery.
- Trained and supervised staff on proper equipment usage and safety protocols.
- Implemented customer service strategies to enhance client satisfaction and retention.
- Oversaw inventory management, ensuring adequate supply of cleaning materials and tools.
Assistant Manager
Fourteen foods
Fort Myers
01.2023 - 10.2024
- Assisted in developing strategic plans for operational efficiency and team performance.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Babysitter
Self Employed Services
Cape Coral
03.2017 - 02.2023
- Supervised children during playtime, ensuring a safe environment.
- Prepared nutritious meals and snacks according to dietary requirements.
- Organized engaging activities to promote learning and creativity.
- Managed bedtime routines, facilitating a calm and comforting atmosphere.
- Provided first aid and emergency care when needed, prioritizing safety.
Cashier
Publix
Cape Coral
05.2021 - 01.2023
- Processed customer transactions accurately and efficiently at a busy retail location.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations as needed.
- Handled cash register, ensuring proper cash management and till balancing.
Shift Leader
Kraus Company
Cape Coral
01.2019 - 07.2021
- Trained new team members on product knowledge and safety procedures.
- Addressed customer inquiries and resolved issues promptly.
- Delegated tasks to employees and monitored activities and task completion.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Education
High School Diploma -
North Nicholas High School
Cape Coral, FL05-2022
Skills
- Inventory management
- Cash handling
- Team collaboration
- Sales forecasting
- Time management
- Multitasking and organization
- Orientating and training
- Scheduling and planning
- Customer service
- Safety management
- Behavior monitoring
- Problem solving
Timeline
Barista
Starbucks
11.2024 - 06.2025
Manager
Mister Car Wash
06.2024 - 10.2024
Assistant Manager
Fourteen foods
01.2023 - 10.2024
Cashier
Publix
05.2021 - 01.2023
Shift Leader
Kraus Company
01.2019 - 07.2021
Babysitter
Self Employed Services
03.2017 - 02.2023
High School Diploma -
North Nicholas High School