Summary
Overview
Work History
Education
Skills
Timeline
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Makena Gantt

Stillwater

Summary

Dynamic and results-oriented professional with extensive experience in operations management and special education. Excelled at Chick-fil-A as a Shift Lead, enhancing team performance and guest service through effective conflict resolution and work delegation. Proven ability in fostering students' growth at LISD, showcasing strong multitasking abilities and exceptional verbal communication skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Shift Lead

Chick-fil-A
09.2021 - Current
  • Responded to and resolved customer questions and concerns.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Kept employees operating productively and working on task to meet business and guest needs.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

SPED Aid

LISD
06.2022 - 08.2022
  • Taught students across multiple classifications and degrees of special needs.
  • Led activities that developed students' physical, emotional, and social growth.
  • Instructed students with physical and cognitive disabilities.

Education

Bachelor of Science - Biology

Oklahoma State University
Stillwater, OK
12-2024

Skills

  • Conflict resolution
  • Shift leadership
  • Work delegation
  • Guest service
  • Workplace safety
  • Multitasking
  • Operations management
  • Punctual and reliable
  • Verbal and written communication

Timeline

SPED Aid

LISD
06.2022 - 08.2022

Shift Lead

Chick-fil-A
09.2021 - Current

Bachelor of Science - Biology

Oklahoma State University

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Makena Gantt