Makena Nicholas
Riverside,California
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Agent
American Income Life Insurance Company
Riverside, CA
06.2023 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Advised customers on the best ways to minimize risks associated with their assets.
- Maintained records of client information, including policies and payment history.
Crew Trainer
McDonald's
Grand Terrace, CA
03.2021 - 09.2023
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, and drinks.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Demonstrated how to use kitchen equipment, prepare menu items and deliver excellent customer service.
- Assisted in resolving customer complaints quickly and efficiently.
- Mentored new hires on proper cash handling methods, food preparation standards, product knowledge, customer service protocols.
Education
Certified Nurse Assistant - Nursing Assistance
McKallen Medical Training
Ontario, CA08-2024
Skills
- Customer Service
- Guest Engagement
- Teamwork
- Patient-focused care
- Quick problem solver
- Compassionate
- Time Management
- First Aid/CPR
- Calm Under Pressure
- Friendly, Positive Attitude
- Patient Care
- Clinical skills
- Vital signs monitoring
Certification
- Basic Life Support CPR Certified
- Certified Nursing Assistant
- American Red Cross First Aid Stop The Bleed Certified
- AED Certified
References
References available upon request.
Timeline
Insurance Agent
American Income Life Insurance Company
06.2023 - Current
Crew Trainer
McDonald's
03.2021 - 09.2023
Certified Nurse Assistant - Nursing Assistance
McKallen Medical Training