Makena Ramirez
Grand Island,NE
Summary
Dynamic team leader with expertise in customer service, training, and compliance. Proven ability to enhance team performance and deliver exceptional guest experiences in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
Taco Bell
Grand Island, NE
01.2026 - Current
- Trained new team members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness standards during shifts.
- Maintained inventory levels and restocking supplies as needed.
- Operated point-of-sale system efficiently to process customer orders and transactions.
Bartender
Wildcat Lanes
Wayne, NE
08.2025 - 12.2025
- Developed and maintained expert knowledge of cocktail recipes and drink preparation techniques.
- Provided exceptional customer service, ensuring positive guest experiences in fast-paced environments.
- Managed inventory levels, assisting in ordering supplies to minimize waste and optimize costs.
- Trained and mentored junior staff on bartending best practices and customer engagement strategies.
- Implemented new promotional drink specials that attracted increased foot traffic during peak hours.
- Established efficient workflow processes for drink preparation, enhancing overall bar productivity.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Resident Assistant
Resident Life and Housing
Wayne, NE
08.2024 - 12.2025
- Facilitated community-building events, enhancing resident engagement and support networks.
- Coordinated crisis intervention strategies, ensuring safety and support for all residents.
- Implemented feedback mechanisms to assess resident satisfaction and improve service delivery.
- Organized resources for academic success, connecting residents with tutoring services and study groups.
- Responded to room transfers, incident reports, and maintenance requests.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Participated in regularly scheduled staff training sessions to continually enhance knowledge and skills in resident care practices.
- Monitored and logged complaints and illegal activities to promote a safe and comfortable living space for all residents.
- Implemented protocols for the secure handling of sensitive student information, adhering to HIPAA guidelines.
Assistant Pool Manager
Wayne Community Aquatic Center
Wayne, NE
05.2025 - 08.2025
- Assisted in daily pool operations, ensuring adherence to safety protocols and cleanliness standards.
- Monitored pool chemical levels, maintaining optimal conditions for swimmer safety and comfort.
- Supported scheduling of swim classes, optimizing usage of facility resources and instructor availability.
- Provided customer service to customers, addressing inquiries and resolving issues efficiently.
- Implemented strategies to maintain a positive workplace culture while enhancing customer satisfaction.
- Developed strong rapport with frequent visitors and their children, reflecting the mission and goals of Wayne Aquatic Center.
Lifeguard
Grand Island Parks & Recreation
Grand Island, NE
05.2024 - 08.2024
Resident Assistant
Resident Life and Housing
Wayne, NE
08.2023 - 05.2024
Service Champion
Taco Bell
Grand Island, NE
08.2017 - 05.2024
Lifeguard
Grand Island Parks & Recreation
Grand Island, NE
05.2023 - 08.2023
Resident Assistant
Resident Life and Housing
Wayne, NE
07.2022 - 05.2023
Lifeguard
Grand Island Parks & Recreation
Grand Island, NE
05.2022 - 08.2022
Education
No Degree - Pk-12 Instrumental/Vocal Music Education
Wayne State College
Wayne05-2028
High School Diploma -
Grand Island Senior High
Grand Island, NE05-2020
Skills
- Relationship building
- Strategic planning
- Team leadership
- Compassionate listener
- High-performance achiever
- Consistent perseverance in challenges
Certification
- Certified Pool License, City Of Wayne NE - 2025-2026
- WSI Certification, City of Wayne NE - 2025-2026
- CPR Training - 2025-2026
- Lifeguard Certified, City of Wayne NE, 2025-2027
Timeline
Shift Leader
Taco Bell
01.2026 - Current
Bartender
Wildcat Lanes
08.2025 - 12.2025
Assistant Pool Manager
Wayne Community Aquatic Center
05.2025 - 08.2025
Resident Assistant
Resident Life and Housing
08.2024 - 12.2025
Lifeguard
Grand Island Parks & Recreation
05.2024 - 08.2024
Resident Assistant
Resident Life and Housing
08.2023 - 05.2024
Lifeguard
Grand Island Parks & Recreation
05.2023 - 08.2023
Resident Assistant
Resident Life and Housing
07.2022 - 05.2023
Lifeguard
Grand Island Parks & Recreation
05.2022 - 08.2022
Service Champion
Taco Bell
08.2017 - 05.2024
No Degree - Pk-12 Instrumental/Vocal Music Education
Wayne State College
High School Diploma -
Grand Island Senior High