Makendric Jordan Ivey
Henderson,NV
Summary
Proven track record in enhancing customer engagement and sales, notably at Hatcheri Foods. Skilled in customer service and product demonstration, I excel in creating memorable shopping experiences and boosting brand recognition. I would also describe myself as a detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Hatcheri Foods
01.2023 - 07.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional products.
- Worked with team to achieve sales goals for products.
- Communicated product value, quality, and benefits to educate and entice potential customers.
- Enhanced brand recognition by executing promotional events and engaging customers with product samples.
- Engaged, educated, and befriended customers to deliver amazing shopping experiences.
- Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
- Boosted sales through effective collaboration with store staff to promote products in local Costco's
- Communicated product information with confidence and educated consumers about the company.
Server
Dennys Restaurant
09.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Associate
See's Candies
10.2021 - 06.2022
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Created personalized boxes of chocolates to fit every customer's needs and ensure a delightful shopping experience.
- Gave detailed descriptions of ingredients and flavors for each unique piece of chocolate/ candy.
- Engaged in friendly conversations with customers to better uncover individual needs.
Education
College of Southern Nevada
Henderson, NV 08.2021 -
High School Diploma -
Green Valley High School
Henderson, NV05.2021
Skills
Customer Service
Time Management
Attention to Detail
Teamwork and Collaboration
Exceptional Communication
Customer Engagement
Adaptable Personality
Team Leadership Qualities
Goal-oriented mindset
Product Demonstration
Reliable
Multitasking Abilities
Timeline
Brand Ambassador
Hatcheri Foods
01.2023 - 07.2024
Server
Dennys Restaurant
09.2022 - 03.2023
Sales Associate
See's Candies
10.2021 - 06.2022
College of Southern Nevada
08.2021 -
High School Diploma -
Green Valley High School
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