Jaycey Thomas
Wolf Lake,MI
Summary
Early-career customer service professional with experience in POS operation, shift support, and daily store opening and closing. Known for friendly communication, attention to detail, and smooth team operations.
Overview
2
2
years of professional experience
Work History
Shift Leader
Biggby Coffee
Muskegon, MI
09.2025 - Current
- Facilitated training for new employees on shift operations, promoting a smooth onboarding experience.
- Managed store opening and closing procedures, ensuring compliance with Biggby Coffee standards.
- Resolved customer concerns with professional, friendly communication.
- Operated POS system for efficient order and payment processing.
Barista
Biggby Coffee
Muskegon, Michigan
05.2024 - 09.2025
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Welcomed guests with a friendly smile and positive attitude at Biggby Coffee. and delivered friendly service at Biggby Coffee counters.
- Restocked cups, syrups, milk, and cafe supplies to ensure smooth operations during shifts.
- Maintained cleanliness of equipment, counters, and seating areas to uphold Biggby Coffee standards.
- Adhered to health, safety, and sanitation guidelines to ensure compliance during state inspections.
Dental Hygiene Student Intern
Robinson Dentistry
Coopersville, Michigan
09.2024 - 01.2025
- Sterilized dental instruments and maintained infection control standards throughout Robinson Dentistry.
- Recorded patient histories and charted treatment notes in Robinson Dentistry systems.
- Assisted Robinson Dentistry hygienists with chairside patient care and comfort measures.
Education
High School Diploma -
Ravenna High School
Ravenna, MI05-2025
Skills
- POS operation
- Staff training
- Customer service
- Time management
- Team leadership
- Attention to detail
- Problem-solving
Timeline
Shift Leader
Biggby Coffee
09.2025 - Current
Dental Hygiene Student Intern
Robinson Dentistry
09.2024 - 01.2025
Barista
Biggby Coffee
05.2024 - 09.2025
High School Diploma -
Ravenna High School