Makenna Dorfer-Rogers
Lawrence
Summary
Dedicated shift lead with a strong customer service focus and proven ability in team leadership and operations management. Skilled in employee training and problem-solving, committed to enhancing service quality and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dunkin'
Maple Grove, MN
04.2023 - 08.2025
- Assisted team in daily operations, ensuring adherence to safety protocols and efficient workflow.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Monitored equipment functionality, reporting issues promptly to prevent disruptions in service.
- Participated in training sessions, acquiring skills in task execution and problem-solving techniques.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
Education
Bachelors in Exercise Science - Exercise Science
University of Kansas
Lawrence, KS05-2029
High School Diploma -
Fridley High School
Fridley, MN05-2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Operations management
- Shift leadership
- Cash handling
- Problem-solving
- Team leadership
- POS system operation
- Team collaboration and leadership
- Flexible schedule
Timeline
Shift Lead
Dunkin'
04.2023 - 08.2025
Bachelors in Exercise Science - Exercise Science
University of Kansas
High School Diploma -
Fridley High School