Makenna Fields
Las Vegas
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Bjs Brewhouse and Restuarant
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Patient Transporter
Medsmart
08.2020 - 10.2022
- Assisted medical staff with lifting and positioning patients onto stretchers and wheelchairs.
- Demonstrated strong communication skills by liaising with healthcare professionals and patients.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Enhanced patient comfort by providing compassionate care and timely transportation.
ClickList Associate
Smiths Food And Drug
04.2020 - 08.2020
- Established rapport with repeat customers, fostering loyalty through personalized assistance and recommendations.
- Facilitated seamless communication between departments, ensuring timely delivery of products.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Managed challenging situations calmly while finding solutions that satisfied both company policy and customer expectations.
Education
Bachelor of Nursing - Nursing
Nevada State University
Las Vegas, NV05-2025
High School Diploma -
Palo Verde High School
Las Vegas, NV05-2020
Skills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Service prioritization
- Patient communication
- Patient safety
- Basic life support certification
- Patient rapport building
Timeline
Server
Bjs Brewhouse and Restuarant
06.2021 - Current
Patient Transporter
Medsmart
08.2020 - 10.2022
ClickList Associate
Smiths Food And Drug
04.2020 - 08.2020
Bachelor of Nursing - Nursing
Nevada State University
High School Diploma -
Palo Verde High School
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