Makenna Forrest
Greenwood,IN
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express Restaurant Group
Southport, IN
03.2022 - 04.2024
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Ensured timely preparation and delivery of all catering orders to various business organizations
- Identified needs of customers promptly and efficiently.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assisted general manager with operations game plan and company initiatives implementation.
Store Associate
Meijer
Southport, IN
04.2022 - 07.2022
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Assisted customers with product selection, pricing and availability.
- Organized store displays to ensure maximum visibility of products.
- Performed daily opening and closing procedures for store operation.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed loss prevention guidelines to deter theft.
- Recommended, selected and located merchandise based on customer desires.
Certified Nursing Assistant
Greenwood Village South
Greenwood, IN
09.2020 - 02.2022
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Responded quickly to emergency situations involving sudden illness or injury.
- Used mobility devices to transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Education
High School Diploma -
Greenwood Community High School
Greenwood, IN05-2021
Some College (No Degree) - Health Science I / II
Central Nine Career Center
Greenwood05-2021
Skills
- Operations Support
- Customer Service Management
- Staff Supervision
- Role Modeling
- Creative Problem-Solving
- Team Leadership
- Operations Management
- Strong Verbal and Written Communication
- POS System Operation
- Cash Handling
- Calm and Level-headed Under Duress
- Adaptable
- General Housekeeping Ability
- Compassionate
- Quick Problem Solver
- HIPAA Compliance
- Strong Work Ethic
- Empathy
Certification
- Certified Nursing Assistant
- ServSafe
- Restricted Liquor License
- Stop The Bleed Certification
- CPR Certified
Timeline
Store Associate
Meijer
04.2022 - 07.2022
Shift Leader
Panda Express Restaurant Group
03.2022 - 04.2024
Certified Nursing Assistant
Greenwood Village South
09.2020 - 02.2022
High School Diploma -
Greenwood Community High School
Some College (No Degree) - Health Science I / II
Central Nine Career Center