Makenna Harris
JACKSON,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
FOH Manager
Crooked letter kitchen
Flowood, Mississippi
01.2026 - Current
- Managed all front-of-house operations to ensure exceptional customer service and an efficient dining experience.
- Recruited, hired, trained, and coached front-of-house team members to maintain high service standards.
- Handled guest concerns and resolved issues promptly and professionally, resulting in positive customer experiences.
- Cultivated a positive, team-oriented work environment that emphasized accountability and enhanced guest satisfaction.
- Developed employee schedules, monitored labor costs, and maintained optimal staffing levels to support service quality.
- Maintained cleanliness, organization, and compliance with health and food safety regulations.
- Managed opening and closing procedures, including cash handling, drawer reconciliation, and accurate end-of-day reporting.
- Worked closely with the kitchen team to ensure accurate, timely food service and smooth communication between front and back of house.
- Trained staff on company policies, customer service expectations, and point-of-sale (POS) system operations.
Manager
Puckett Nutrition
Brandon, Mississippi
04.2023 - 12.2025
- Led and supported team, fostering a positive work environment.
- Lead and support the team while setting a positive example.
- Help drive sales through promotions and excellent customer experiences.
- Deliver outstanding customer service and resolve customer concerns professionally.
- Open and close the store according to company procedures.
- Ensure products are prepared accurately and consistently.
- Maintain cleanliness, organization, and food safety standards.
- Monitor inventory, place supply orders, and minimize waste.
- Drove sales through effective promotions and enhanced customer experiences.
Education
GED
Mendenhall , MSSkills
- Employee training
- Conflict resolution
- Team building
- Cash handling
- Customer service
Timeline
FOH Manager
Crooked letter kitchen
01.2026 - Current
Manager
Puckett Nutrition
04.2023 - 12.2025
GED