Ashley Morris
Elizabeth
Summary
Dynamic hospitality manager with a proven track record in front-of-house operations, specializing in team leadership and exceptional customer service. Expertise in staff management, workflow optimization, and creating seamless guest experiences drives operational excellence. Recognized for adaptability, effective communication, and a results-oriented mindset while consistently maintaining high standards in fast-paced environments. Strong organizational skills and problem-solving abilities enable successful execution of multiple projects under pressure, ensuring efficiency and quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FOH Manager
Bar Rocco (Kimpton Hotel)
New York, NY
01.2026 - Current
- Oversaw daily front-of-house operations ensuring exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented and maintained inventory management systems for efficient stock control.
- Collaborated with kitchen staff to streamline communication and enhance service efficiency.
- Developed and executed staff scheduling to optimize coverage during peak hours.
- Evaluated customer feedback to identify areas for improvement in service delivery.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Coordinated special events such as BEOs and corporate functions, ensuring flawless execution from planning to completion stages.
- Streamlined operational processes, enhancing team efficiency and service delivery.
- Oversaw cash transactions and meticulously prepared deposits to maintain operational efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Partnered with Kimpton Hotel sales team to secure bookings for BEOS and special reservations.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Supported timely payroll completion and submission to ensure employee satisfaction.
- Facilitated daily tip disbursement processes to ensure timely distribution.
Area Manager Of Operations
Everyday Hospitality (Sauce Pizzeria)
New York, New York
10.2021 - 12.2024
- Designed store layouts to enhance customer flow and accessibility.
Created workflow charts to streamline operations and improve efficiency.
Developed signage to effectively communicate promotions and product locations. - Adhered to quality and service standards, supporting operational goals.
- Inspected grounds, facilities, and equipment to identify repair and maintenance needs.
- Collaborated with team members to complete various tasks, including shift coverage and training.
- Oversaw personnel management to ensure adequate staffing and reduce overtime.
- Reviewed financial statements and performance data with senior leadership to enhance profitability.
- Maintained regular communication with senior management to assess goal achievement and improvement areas.
- Created weekly schedules based on staffing needs, budgets, and employee requests across four locations.
- Negotiated favorable supply pricing with vendors while managing inventory and deliveries.
GENERAL MANAGER
Restaurant Associates, Google
New York, New York
05.2019 - 10.2021
- Delivered exceptional customer service and innovative food options through Food Program.
- Managed quality assurance program, implementing updated standards to exceed company and city requirements.
- Assessed growth opportunities, enhancing processes to ensure adherence to standard operating procedures.
- Supervised FOH and BOH crew members, including scheduling, payroll, and daily task assignments.
- Contributed as steering committee member for Black Community Network, fostering mentorship and development for minorities.
- Collaborated with chef to manage food stations, offering allergen-friendly and sustainably sourced options.
- Ensured a fair work environment while promoting strong team performance in line with collective bargaining agreement.
Assistant General Manager
Dos Caminos, Times Square
New York, New York
03.2017 - 05.2019
- Scheduled servers, hosts, bussers, and bartenders; issued performance reviews and disciplinary actions.
- Resolved guest concerns to achieve full satisfaction, increasing sales and promoting brand loyalty through rewards program.
- Managed bar operations by controlling costs, placing orders, and overseeing inventory to maximize profits.
- Prepared end-of-shift reports, reconciled cash drawers, and processed POS transactions accurately.
- Ensured compliance with company safety and sanitation standards aligned with NYC Department of Health regulations.
- Coordinated daily reservations for in-house dining, special events, and catering orders, ensuring excellent service delivery.
- Cultivated relationships with neighboring businesses to secure repeat business for their dining needs.
- Led orientation for new hires, facilitated FOH staff training for new menu rollouts, and promoted employee morale through contests.
Multi - Unit Restaurant Manager
OTG
Newark, New Jersey
10.2014 - 03.2017
- Managed operations for four full-service restaurants, guaranteeing compliance with quality standards.
- Identified causes of violations and implemented corrective processes for satisfactory audit ratings.
- Directed a team of 35 BOH and FOH members, providing comprehensive training through engaging activities.
- Managed inventory, controlled costs, and placed orders to optimize revenues and profits.
- Performed opening and closing duties along with shift changes for accurate accounting.
- Mentored hourly employees and managers, facilitating onboarding for new management staff.
Education
Associate of Arts - Psychology
Union College Cranford
Cranford, NJSkills
- Guest relations
- Project management
- Employee training
- Conflict resolution
- Quality assurance
- Reservation handling
- Point of sale systems
- Training and mentoring
Certification
- Food Handlers License
- T.I.P.S. Certification
- ServSafe Certification
Education and Training
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Timeline
FOH Manager
Bar Rocco (Kimpton Hotel)
01.2026 - Current
Area Manager Of Operations
Everyday Hospitality (Sauce Pizzeria)
10.2021 - 12.2024
GENERAL MANAGER
Restaurant Associates, Google
05.2019 - 10.2021
Assistant General Manager
Dos Caminos, Times Square
03.2017 - 05.2019
Multi - Unit Restaurant Manager
OTG
10.2014 - 03.2017
Associate of Arts - Psychology
Union College Cranford