Makenna Kohl
Pittsburgh,PA
Summary
Excellent at customer service and multitasking, I excelled in roles at Coughlins Law and Giant Eagle, enhancing customer satisfaction through exceptional communication and efficient handling of transactions. My expertise in phone etiquette and a detail-oriented approach significantly improved guest experiences, showcasing my ability to meet and exceed employer expectations with patience and empathy.
Overview
4
4
years of professional experience
Work History
Hostess
Coughlins Law
Pittsburgh, PA
12.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Giant Eagle
Pittsburgh, PA
01.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Avonworth Highschool
Pittsburgh, PA08.2023
High School Diploma -
Commonwealth Charter Academy
Pittsburgh, PA08.2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Exceptional communication
- Greeting guests
Timeline
Hostess
Coughlins Law
12.2024 - Current
Cashier
Giant Eagle
01.2021 - 04.2023
High School Diploma -
Avonworth Highschool
High School Diploma -
Commonwealth Charter Academy