Makenna Mitchell
Wilmington,NC
Summary
Dynamic server with a proven track record at Malagon Mercado y Tapería, recognized for achieving Michelin star designation. Expert in guest relationship management and wine pairing, enhancing customer satisfaction through tailored experiences. Demonstrated strong sales techniques and effective communication, contributing to a positive dining atmosphere and increased revenue.
Overview
5
5
years of professional experience
Work History
Server
Ocean Grill and Tiki Bar
Carolina Beach, NC
04.2026 - Current
- Increased sales by building rapport with each guest to enhance their dining experience.
- Delivered excellent service during high-volume periods to ensure customer satisfaction.
- Personalized service for long-standing regulars to strengthen positive reputation.
Restaurant and Banquet Server
La Duna Paradiso
Wrightsville Beach, NC
08.2025 - 04.2026
- Delivered exceptional service that effectively communicated the business's brand and values.
- Tailored guest experiences to align with specific group dynamics and event themes.
- Curated an extensive menu featuring Italian cuisine, wine, and beverages at fine dining establishments.
Barista and Cashier
Bevvy Mart
Wrightsville Beach, NC
05.2025 - 12.2025
- Enhanced skills in crafting coffee, matcha, and lattes to improve customer satisfaction.
- Applied brand customization techniques to drive sales growth.
- Restocked shelves with products to maintain inventory levels. Ensured the store looks presentable at any given moment.
Server
Malagon Mercado y Tapería
Charleston, SC
04.2024 - 03.2025
- Achieved Michelin star designation, highlighting commitment to quality and excellence.
- Delivered elevated service in refined, fast-paced environment, enhancing guest satisfaction.
- Provided expert recommendations from an extensive Spanish wine list, achieving the most diverse wine sales among staff.
- Created genuine, comforting atmosphere for guests while managing smooth workflow during busy nights.
Server
Xiao Bao Biscuit
Charleston, SC
05.2022 - 03.2024
- Delivered exceptional customer service in high-energy environment, enhancing customer satisfaction.
- Trained incoming employees on POS systems and troubleshooting, improving team efficiency and technical proficiency.
- Provided extensive knowledge of international dishes and their backgrounds.
- Received Michelin recognition for exceptional culinary standards.
Server's Assistant
Leon's Oyster Shop
Charleston, SC
10.2021 - 05.2022
- Focused on speed and accuracy in a fast-paced environment.
- Established reliability by ensuring servers and bartenders consistently met demands.
- Mastered intermediate food service operations.
- Achieved Bib Gourmand recognition for culinary excellence.
Education
Associate's - Science
Pitt Community College
Winterville, NC06-2021
Degree -
Scotland High School
Laurinburg, NC06-2019
Skills
- Guest relationship management
- Customer service expertise
- Wine pairing recommendations
- Sales techniques
- Suggestive selling
- Cash handling and POS systems
- Inventory management
- Attention to detail
- Effective communication
- Team collaboration
- Critical thinking
- Analytical skills
- Active listening and interpersonal skills
Languages
English
Accomplishments
- Top Wine Sales achieved at Malagon Mercado y Taperia, 2025
- Most Diverse Wine Sales achieved at Malagon Mercado y Taperia, 2025
Timeline
Server
Ocean Grill and Tiki Bar
04.2026 - Current
Restaurant and Banquet Server
La Duna Paradiso
08.2025 - 04.2026
Barista and Cashier
Bevvy Mart
05.2025 - 12.2025
Server
Malagon Mercado y Tapería
04.2024 - 03.2025
Server
Xiao Bao Biscuit
05.2022 - 03.2024
Server's Assistant
Leon's Oyster Shop
10.2021 - 05.2022
Associate's - Science
Pitt Community College
Degree -
Scotland High School