Makenna Penrod
Edmond,OK
Summary
Organized server with experience in relaxed restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
2
2
years of professional experience
Work History
Lead Server
Hummus Cafe
08.2021 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in managing front of house.
- Opening and closing the store, assuring everything is clean and ready for the day, or prepped for my coworkers in the morning.
- Familiar with opening and closing money drawers, as well as making change.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Child Caretaker
A Step Above Learning Center
04.2021 - 08.2021
- Assisted with activities to support curriculum objectives.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Distributed food, napkins and beverages in preparation for snack time.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Introduced children to educational games and activities to boost learning.
Education
Bachelor of Arts - Business Pre-Law
University of Central Oklahoma
Edmond, OK12.2024
High School Diploma -
Westmoore High School
Oklahoma City, OK12.2021
Skills
- Seating Assignment Preparation
- Safe Food Handling
- Guest Relations Management
- Check Payment Processing
- Cash Handling
- To-Go Order Preparation
- Age Verification
- Servsafe Certification
- POS Systems Operations
- Alcohol Serving
- Party Management
Timeline
Lead Server
Hummus Cafe
08.2021 - 01.2023
Child Caretaker
A Step Above Learning Center
04.2021 - 08.2021
Bachelor of Arts - Business Pre-Law
University of Central Oklahoma
High School Diploma -
Westmoore High School
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