Makenna Ribeiro

I was a sales associate that helped with stocking, customer service, pet care and as a cashier

• Assisted customers with product selection and provided expert knowledge on pet care.
• Processed transactions accurately using point-of-sale system, ensuring efficient checkout experience.
• Collaborated with team members to maintain clean and safe store environment for pets and customers.
• Handled customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
• Educated customers about pet nutrition, care products, and services available in-store.
• Participated in promotional events to drive sales and increase community engagement with the store.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.