Makenna Sartain
Conroe
Summary
Organized and dependable administrative professional with 3+ years of leadership experience in fast-paced environments. Skilled in office coordination, email and phone communication, Excel reporting, cash reconciliation, and team supervision. Known for strong attention to detail, professionalism, and the ability to handle sensitive situations calmly. Seeking an entry-level office or administrative role with growth potential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Flower Child
The Woodlands, TX
08.2024 - Current
- - Supervise daily shift operations ensuring efficiency and professionalism
- - Handle cash reconciliation, deposits, and daily Excel tracking logs
- - Respond to guest inquiries via phone and email and process refunds when needed
- - Complete administrative paperwork and maintain accurate records
- - Coach staff to maintain performance standards
Server
Del Frisco’s
The Woodlands, TX
04.2024 - 08.2024
- - Delivered professional service in a high-standards environment
- - Followed strict procedures, timelines, and presentation guidelines
- - Managed multiple priorities while maintaining accuracy
- - Supported team operations and end-of-day duties
Shift Lead
McAlister’s Deli
Conroe, TX
04.2022 - 04.2024
- - Managed front-of-house and kitchen operations during assigned shifts
- - Conducted interviews, assisted with hiring, and trained new employees
- - Mentored incoming shift leads
- - Managed cash handling, deposits, and operational paperwork
- - Sent emails, placed catering orders, and maintained documentation
Education
Lone Star Community College
09.2024
High School Diploma -
PCAL Private School
Conroe, TX05.2024
Skills
- Administrative Support
- Email & Phone Communication
- Microsoft Excel
- Cash Handling & Reconciliation
- Scheduling & Time Management
- Staff Training & Onboarding
- Customer & Client Relations
- Conflict Resolution
- Organization & Documentation
- Leadership & Team Coordination
- Customer service focus
- Employee training
- Guest service
- Team motivation
Certification
- TABC Certification
- Food Handler’s License
Timeline
Shift Lead
Flower Child
08.2024 - Current
Server
Del Frisco’s
04.2024 - 08.2024
Shift Lead
McAlister’s Deli
04.2022 - 04.2024
Lone Star Community College
High School Diploma -
PCAL Private School