Makenna Ward
Bufalo,New York
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am very driven and I often go above and beyond. I am both a full-time student and employee who maintains a job at all times, and that work ethic will benefit both me and my employers.
Overview
6
6
years of professional experience
Work History
Hostess/Server
Deco Lounge
Buffalo, NY
10.2023 - Current
- I work as a hostess and have done serving training as well
- The restaurant often takes on large events, thus I have to be able to multitask and be organized in a fast-paced environment
- Answered telephone to provide dining information and take reservations.
- Performed light administrative duties such as filing documents and taking messages.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Assisted staff by serving food and beverages or bussing tables.
Hostess/Expo
BELLA CIAO
Buffalo, NY
01.2023 - Current
- Bella Ciao is an Italian restaurant that requires problem-solving and working with others to maintain balance
- Lead expo coordinator to ensure that chefs knew what orders came in, and led the kitchen to deliver those orders to patrons promptly and effectively.
- Demonstrated strong interpersonal skills when interacting with customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Volunteer
Jewish Family Services
Buffalo, New York
09.2023 - 12.2024
- For a class we were given a family to communicate with to help them settle into life in Buffalo
- Several of the families spoke only Spanish
- I was crucial in communicating with them, as I was the only group member that spoke some Spanish
- The volunteer work was fun to participate in and I wish I had been able to interact with the families more
- I am actively seeking more volunteer opportunities with Spanish-speaking individuals, as well as language exchanges in general.
Server/Busser
Bristol Mountain Ski Resort
Bristol, NY
01.2021 - 01.2022
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Food Service Worker
The Grainery
Naples, NY
04.2019 - 03.2020
- Hands-on preparing different menu items
- Made meals by company standards and requirements.
- Received food orders from individuals and explained offerings.
- Customer service was important for everything to go smoothly.
- Served meals to customers in a friendly and courteous manner.
Education
Bachelor of Arts - Psychology/Languages
SUNY Buffalo
true05-2024
Skills
- Customer Service and Engagement
- Restaurant Experience
- Phone Etiquette
- Effective Multitasking
- Creative and Artistic Eye
- Responsible
- Leadership
- Training
- Reservation Coordination
- Social Perceptiveness
Languages
English
Native/ Bilingual
Spanish
Limited
French
Elementary
American Sign Language
Elementary
Affiliations
- Drawing, Painting, tattooing, DIY wood and handiwork crafts
- Reading, writing, language learning, fashion and solo traveling
Timeline
Hostess/Server
Deco Lounge
10.2023 - Current
Volunteer
Jewish Family Services
09.2023 - 12.2024
Hostess/Expo
BELLA CIAO
01.2023 - Current
Server/Busser
Bristol Mountain Ski Resort
01.2021 - 01.2022
Food Service Worker
The Grainery
04.2019 - 03.2020
Bachelor of Arts - Psychology/Languages
SUNY Buffalo
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