Summary
Overview
Work History
Education
Skills
Timeline
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Makenna Wilson

Harrodsburg,KY

Summary

Dynamic professional with a proven track record at Walgreens, excelling in customer service and team collaboration. Adept at problem-solving and time management. Skilled in cash handling and POS systems, fostering repeat business through exceptional service and relationship-building.

Overview

4
4
years of professional experience

Work History

Sales Associate

Cato Fashions
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

O’charleys
12.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Manager/Key Holder

Walgreens
09.2021 - 12.2023
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Education

Boyle County High School
Danville, Ky

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Cato Fashions
05.2024 - Current

Server

O’charleys
12.2023 - 05.2024

Shift Manager/Key Holder

Walgreens
09.2021 - 12.2023

Boyle County High School