Makenna Zurow
Geneva,IL
Summary
Detail-oriented front desk professional with extensive experience in managing visitor interactions and administrative tasks. Expertise in cash handling, scheduling, and telephone etiquette, contributing to a seamless front office experience and excellent customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service- Front Desk Receptionist
Geneva Park District
Geneva, IL
08.2021 - 05.2024
- Managed front desk operations, ensuring efficient customer service and smooth visitor check-in procedures.
- Assisted patrons with inquiries, providing accurate information about park programs and services.
- Handled multi-line phone system, directing calls to appropriate staff members promptly.
- Maintained organized scheduling for facility reservations, optimizing resource allocation and availability.
- Processed payments and registrations using point-of-sale systems, ensuring accurate financial transactions.
- Collaborated with team members to uphold cleanliness and safety standards in reception area.
- Trained new staff on front desk protocols, enhancing team efficiency and service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Provided basic technical support for front office equipment, minimizing downtime.
Education
Associate of Science -
Geneva Community High School
Geneva05-2028
No Degree -
United States Air Force Academy
USAF Academy, CO03-2026
Skills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Administrative skills
- File organization
- Hospitality services
- Skilled in Microsoft 365
Certification
Microsoft Office Specialist Certification- Specialized in Microsoft Word, Powerpoint, and Excel
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service- Front Desk Receptionist
Geneva Park District
08.2021 - 05.2024
Associate of Science -
Geneva Community High School
No Degree -
United States Air Force Academy