Makenzi Grathoff
Tawas City
Summary
Proven customer service expert with a strong background in fast-paced environments, notably at Miner's Grove. Excelled in customer assistance and maintaining high accuracy in transactions, showcasing a blend of hard skills like cash handling. Achieved consistent customer satisfaction, demonstrating exceptional work ethic and integrity.
Overview
6
6
years of professional experience
Work History
Cashier
Miner's Grove
09.2023 - Current
- Greet customers entering store and responded promptly to customer needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy level.
- Welcome customers and helped determine their needs.
- Work flexible schedule and extra shifts.
Expo Host
Tawas Bay Beach Resort
12.2020 - 05.2023
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Participated actively in post-event debriefs with the organizing team, sharing insights for future improvements in hosting expos successfully.
- Delivered knowledgeable product demonstrations that resulted in increased interest and engagement from attendees.
- Managed crowd control efficiently, maintaining a safe and orderly environment throughout the expo.
Ice Cream Server
Marion's Ice Cream
05.2019 - 09.2019
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
High School Diploma -
Tawas Area High School
Tawas City, MI06-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Miner's Grove
09.2023 - Current
Expo Host
Tawas Bay Beach Resort
12.2020 - 05.2023
Ice Cream Server
Marion's Ice Cream
05.2019 - 09.2019
High School Diploma -
Tawas Area High School
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