Summary
Overview
Work History
Education
Skills
Timeline
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Makenzie Adair

Lincoln University,United States

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience

Work History

Server

The Naked Olive
08.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Manager

Aurora Pizza and Pasta Kitchen
01.2021 - 06.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.

Server

Aurora Pizza and Pasta Kitchen
04.2018 - 06.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Teacher's Assistant

Ducklings Early Learning Center
08.2020 - 04.2021
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Organized student performance and enrichment activities to facilitate learning.
  • Supervised children and participated with children in activities.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Worked one-on-one with special needs students to help navigate through school challenges.

Education

Bachelor of Science - Communication Sciences And Disorders

West Chester University of Pennsylvania
West Chester, PA
12.2025

Associate of Arts - Science And Health Professions

Delaware County Community College
Media, PA
12.2023

High School Diploma -

Avon Grove High School
West Grove, PA
06.2021

Skills

  • Sales Techniques
  • Project Management
  • Staff Development
  • Staff Training
  • Employee Coaching and Motivation
  • Teamwork and Collaboration
  • Team Leadership
  • Verbal and Written Communication
  • Training and Development
  • Team Building
  • Problem Resolution
  • Table Bussing
  • Menu Memorization
  • Check Payment Processing
  • Table Setting Arrangements
  • Group and Individual Instruction
  • Coaching and Mentoring
  • Relationship Building
  • Small Group and Individual Assistance
  • Developing Instructional Materials

Timeline

Server

The Naked Olive
08.2023 - Current

Manager

Aurora Pizza and Pasta Kitchen
01.2021 - 06.2023

Teacher's Assistant

Ducklings Early Learning Center
08.2020 - 04.2021

Server

Aurora Pizza and Pasta Kitchen
04.2018 - 06.2023

Bachelor of Science - Communication Sciences And Disorders

West Chester University of Pennsylvania

Associate of Arts - Science And Health Professions

Delaware County Community College

High School Diploma -

Avon Grove High School

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Makenzie Adair